Support
Every question about Hipppo — your account, a charge, a save that did not work, a privacy request, or a copyright concern — goes to one monitored address:
What to expect
- General questions and bug reports — we aim to reply within two business days.
- Billing problems — we aim to reply within one business day.
- Privacy and data-rights requests — acknowledged within two business days and answered within 30 days, as described in the Privacy Policy.
- Hipppo is a small independent product. Replies come from a person, not a ticket queue, and there is no phone line.
Account and billing
Most billing actions are self-serve from your account page, which opens the Stripe Customer Portal:
- Update a card, download receipts, or view invoices — Stripe Customer Portal, from your account page.
- Cancel a subscription — same place. Cancelling stops the next renewal and you keep paid access until the end of the period you already paid for.
- Delete your account — the delete button on your account page removes your account and your saved items. Cancel an active subscription first so it does not renew.
- A charge you do not recognise, or a refund request — email us within 14 days of the charge and we will look it up.
Plan limits, trial length, renewal, and refund terms are set out in the Terms of Service.
Privacy and data requests
Email support@feedhipppo.com from the address on your account. Put the request in the subject line so it routes correctly:
- “Data access request” — a copy of the personal data we hold about you.
- “Data deletion request” — deletion of your account and content. You can also do this yourself from your account page.
- “CCPA Request” — for California residents exercising rights under the CCPA/CPRA.
Copyright and content reports
To report content you believe infringes your copyright, or to report an abusive shared board, email support@feedhipppo.com with the URL and enough detail for us to find it. The full notice requirements — and our repeat-infringer and counter-notice process — are in the Terms of Service.
Before you write
- Sign-in link did not arrive — check spam, and open the link in the same browser you requested it from. Magic links do not work across browsers or devices.
- The extension is not saving — reload the page after installing or updating the extension, and check the site is not on your blocked-sites list.
- An agent cannot reach your library — reconnect from the connect page.
Still stuck? Email support@feedhipppo.com and include what you were doing, the browser you used, and a screenshot if you have one.